It’s a Monday morning took my truck in to get serviced for a tic witch to me seems like lifters or rockers anyways I initially agreed and payed 8600 cash for the services required but have called back and respectfully have asked for a refund and to not continue any work on my vehicle even though they haven’t don’t any other work than a diagnosis. They said they would be able to start on it Wednesday but I have changed my mind and hoping to get my refund aside from the diagnosis cost of course and will hopefully have them just do my oil change and tire alignment. I was told that I may need a complete engine replacement so I asked if I would be refunded if they couldn’t fix the issue and was told we would cross that bridge when we get there. I’m not okay with the uncertainty as it is 8600 dollars so I respectfully told them to not work on my truck and I’d be by to pick up my refund minus the work work done. I hope all goes well the people were very friendly and quick to help and pretty professional. As far as my request to cancel was do just to the answer given to me with uncertainty and “we will cross that bridge when we get there” all else was good hope that everything goes well with my refund tomorrow. Will keep updated. Thank you ☺️ Update, everything went well and very professional Noe was very great as well as the manger they were able to help me and take care of my needs will definitely return in the future ! Great place and very professional!
Hi Geraldo, thank you for sharing your feedback. We understand your concern about uncertainty. We strive to provide clear communication and will address this with our team. Please come by to pick up your refund, we'll also take care of your oil change and tire alignment as requested. If you have any further questions or need assistance, please call us at (361) 993-1390. We appreciate your understanding and hope to serve you better in the future. -Todd
- TC Auto Service